PART A. INTRODUCTION 1
Chapter 1 - Objectives and overview of the Manual 3
Chapter 2 - Background 5
2.1 ICT indicators for policymaking 5
2.2 UNCTAD's work on ICT measurement 7
2.3 The Partnership on Measuring ICT for Development 8
PART B. METHODOLOGICAL ISSUES 11
Chapter 3 - Conceptual frameworks for ICT measurement 13
3.1 A conceptual framework for the measurement of the information economy 13
3.2 Concepts of e-business 16
Chapter 4 - Standards for indicators on ICT use by busisesses, the ICT sector, and trade
in ICT goods 21
4.1 Measuring ICT demand (use) 21
4.2 Measuring the ICT sector (supply of ICT goods and survices) 32
4.3 Measuring trade in ICT goods 37
Chapter 5 - Data sources and data collection methods 39
5.1 Sources for business ICT use data 39
5.2 Modules and stand-alone surveys on the use of ICT by businesses 43
5.3 Data collection methods and quality control 52
Chapter 6 - Model questions and questionnaires for measuring ICT use in business 57
6.1 Model questions for a module 57
6.2 Model questionnaires for a stand-alone ICT use survey 64
Chapter 7 - Designing ICT business surveys and processing data 69
7.1 Business surveys on the use of ICT 69
7.2 ICT sector surveys 80
7.3 Data processing 82
Chapter 8 - Dissemination 91
8.1 Dissemination of metadata at the indicator level 98
8.2 Dissemination of metadata for surveys 102
8.3 Metadata reports 103
Part C. INSTITUTIONAL ISSUES 107
Chapter 9 - Cooperation and coordination 109
9.1 Cooperation among stakeholders of the national statistical system 109
9.2 Statistical work programmes 115
9.3 International data collection and methodololgical work 116
9.4 Capacity-building issues 117
Annexes 121
Chapter 1 - Objectives and overview of the Manual 3
Chapter 2 - Background 5
2.1 ICT indicators for policymaking 5
2.2 UNCTAD's work on ICT measurement 7
2.3 The Partnership on Measuring ICT for Development 8
PART B. METHODOLOGICAL ISSUES 11
Chapter 3 - Conceptual frameworks for ICT measurement 13
3.1 A conceptual framework for the measurement of the information economy 13
3.2 Concepts of e-business 16
Chapter 4 - Standards for indicators on ICT use by busisesses, the ICT sector, and trade
in ICT goods 21
4.1 Measuring ICT demand (use) 21
4.2 Measuring the ICT sector (supply of ICT goods and survices) 32
4.3 Measuring trade in ICT goods 37
Chapter 5 - Data sources and data collection methods 39
5.1 Sources for business ICT use data 39
5.2 Modules and stand-alone surveys on the use of ICT by businesses 43
5.3 Data collection methods and quality control 52
Chapter 6 - Model questions and questionnaires for measuring ICT use in business 57
6.1 Model questions for a module 57
6.2 Model questionnaires for a stand-alone ICT use survey 64
Chapter 7 - Designing ICT business surveys and processing data 69
7.1 Business surveys on the use of ICT 69
7.2 ICT sector surveys 80
7.3 Data processing 82
Chapter 8 - Dissemination 91
8.1 Dissemination of metadata at the indicator level 98
8.2 Dissemination of metadata for surveys 102
8.3 Metadata reports 103
Part C. INSTITUTIONAL ISSUES 107
Chapter 9 - Cooperation and coordination 109
9.1 Cooperation among stakeholders of the national statistical system 109
9.2 Statistical work programmes 115
9.3 International data collection and methodololgical work 116
9.4 Capacity-building issues 117
Annexes 121